Return and Refund Policy

At Prosgad, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we will gladly accept returns within 30 days of delivery. Please read below for more details on our return and refund policy.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer service team at [insert email address] with your order number and details of the product you wish to return. Our team will guide you through the return process and provide you with a return authorization (RA) number.

Please note that items returned without an RA number will not be accepted.

Refunds

Once your return is received and inspected, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact our customer service team at [insert email address]. We will assist you in processing the exchange and provide you with further instructions.

Shipping

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received safely.

International Returns

For international returns, please ensure that you comply with any applicable customs regulations and mark the package as “Returned Goods” to avoid any additional customs duties or taxes. We cannot be held responsible for any customs fees incurred during the return process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund, depending on the circumstances.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@prosgad.com. Our customer service team is available to assist you and ensure that you have a positive shopping experience with Prosgad.

Changes to This Policy

Prosgad reserves the right to update or change this return and refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.